Returns & Exchanges
At RICH BAG LTD, we aim to provide high-quality bags and a transparent shopping experience. This Returns & Exchanges Policy outlines the conditions, procedures, and responsibilities related to returning or exchanging products purchased from richbag.shop.
1. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
Items must be in original condition, unused, undamaged, and with all original tags and packaging intact.
Return or exchange requests must be submitted within 14 calendar days from the date of delivery.
Items marked as final sale or clearance are not eligible for return or exchange unless defective.
2. How to Request a Return or Exchange
To initiate a return or exchange:
Contact our customer service team via:
Email: richbag@richbag.shop
Phone: +44 7363079364
Provide your order number, item details, and reason for the request.
Our team will review your request and provide return instructions if approved.
Please do not send any items back without prior authorization.
3. Return Shipping
Customers are generally responsible for return shipping costs unless the item is defective or incorrect.
Returned items should be securely packaged to prevent damage during transit.
We recommend using a trackable shipping service, as RICH BAG LTD is not responsible for lost or damaged return shipments.
4. Refunds
Once the returned item is received and inspected:
Approved refunds will be issued to the original payment method.
Refund processing times may vary and typically take 5–10 business days depending on the payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are subject to product availability.
If the requested replacement item is unavailable, a refund will be issued instead.
Exchange processing begins after the returned item has been received and approved.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us promptly with your order details and supporting photos. We will arrange a replacement or refund at no additional cost once the issue is verified.
7. Non-Returnable Items
The following items are not eligible for return or exchange:
Final sale or clearance items
Items showing signs of use, damage after delivery
Personalized or customized products (if applicable)
8. Contact Information
For all return and exchange inquiries, please contact:
Email: richbag@richbag.shop
Phone: +44 7363079364
Our customer service team is committed to providing clear guidance and timely assistance.
9. Policy Updates
RICH BAG LTD reserves the right to update or modify this policy at any time. Any changes will be published on this page, and continued use of the Website constitutes acceptance of the revised policy.
