Q: How long does UK shipping take?

A: UK shipping usually takes 3-5 working days after order confirmation.

Q: Do you offer international shipping?

A: Yes, we provide international shipping to most countries. The delivery time varies by region, usually 7-15 working days.

Q: Is there free shipping?

A: We offer free UK shipping for orders over £50. International shipping fees are calculated based on the destination and order weight.

Q: Can I return or exchange my order?

A: Yes, you can return or exchange items within 30 days of receipt, provided the products are unused, undamaged and with original packaging.

Q: How do I initiate a return or exchange?

A: Please contact our customer service via email (richbag@richbag.shop) with your order number and return reason, and we will guide you through the process.

Q: Are the bags made of genuine leather?

A: Some of our bags are made of genuine leather, and this information is clearly marked in the product details page.

Q: How to care for genuine leather bags?

A: Avoid direct sunlight and moisture, clean with a soft dry cloth, and store in a dust bag when not in use.

Q: Can I cancel my order after payment?

A: You can cancel your order for free within 24 hours of payment. If the order has been shipped, cancellation is not available, but you can apply for a return after receipt.

Q: How can I track my order?

A: After your order is shipped, we will send a tracking number to your email. You can track the logistics status on our official website (richbag.shop) or the corresponding courier platform.

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards and secure online payment methods to ensure your payment safety.

Q: Why is my order delayed?

A: Order delays may be caused by logistics disruptions, peak shopping periods or customs inspections. Please contact our customer service for specific reasons.

Q: Can I change the shipping address after ordering?

A: You can change the shipping address within 24 hours of ordering by contacting our customer service with your order number and new address. Once shipped, the address cannot be changed.

Q: Do you have a warranty for your products?

A: We provide a 3-month warranty for all our products. If there is any quality problem (non-human damage) within the warranty period, we will provide repair or replacement services.

Q: How long will it take to receive a reply from customer service?

A: Our customer service will reply to your inquiry within 24 hours on working days. If you contact us on weekends or holidays, the reply may be slightly delayed.

Q: Can I customize a bag?

A: At present, we do not provide customized bag services. We will launch more styles and colors in our new collections, please pay attention to our official website.